Oh Brow | Eyebrow Pencil

1. There's a manufacturing defect.

2.  Incorrect items are shipped.

3. Heavy damage in the transit of product.
4. For CoD orders, replacement is provided and refund is not issued. 

Please note that we would require a proper unboxing video with clear focus on the unbroken seal with your complaint as a proof, also please inform us at info@marscosmetics.in within 48 hours of delivery of the product. If the defect or damage or incorrect product received has not been communicated to us within 48 hours of receipt of the product(s), We shall not be held responsible for failure to provide a refund or replacement of the product.

For any other Return/Replacement related queries you can contact us at info@marscosmetics.in

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Refund and Cancellation for Service Provider Company

Due to service providers in nature “NO REFUND”,“NO CANCELLATION” will be entertained once the
Payment has been made.

Cancellation Policy
Customers can CANCEL order only before the Order has been shipped/Dispatched.After the Product/s
have been shipped, The Customer CANNOT Cancel the Orders.

Shipping & Delivery Policies -
MARS Cosmetics ships its products to almost all parts of India through it's verified vendor :-

RM Marketing Agencies,

Address
BASEMENT, 198, POCKET G, SECTOR-3, BAWANA
INDUSTRIAL AREA, North West Delhi, Delhi, 110039

Orders placed will be shipped within 24* hrs. We ship on all days except Sunday and National Holidays.
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of
shipping (business days exclude Sundays and other holidays). For other areas the products will be
shipped which may take 1-2 weeks depending on location. At times there might be
unexpected delays in the delivery of your order due to unavoidable and undetermined logistics
challenges beyond our control for which RM Marketing Agencies is not liable and would request its users to
cooperate as RM Marketing Agencies continuously tries to nought such instances. Also, RM Marketing Agencies
reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual
delivery time or the shipment is physically untraceable and refund the amount paid for cancelled
product(s) to your source account.

Contact Us:-
MARS Cosmetics (Legal Name - Rome India)

Name of the Grievance Officer  - Abhishek Sethia Email of Grievance Officer - abhishek@marscosmetics.in